🚀 About Me
I am a seasoned Technical Writer and Editor with over 10 years of experience translating complex technical concepts into clear and user-friendly documentation. My expertise spans industries such as healthcare, media, finance, and cloud technology, where I’ve consistently enhanced user engagement, reduced support tickets, and improved product understanding through high-quality content.
📌 Portfolio Highlights
💼 Access Holdings (June 2021 – Present)(Freelance Assignment)
- 💰 Created and updated API documentation for banking operations like creating Savings Account, Customers, Loans, Transactions, Configurations, etc., improving customer satisfaction by 40%
🔦 Keysight Technologies (June 2017 - March 2018)
- 🔢 Created and updated user manuals for real-time oscilloscopes, both offline (Pdf) and online (Chm) using Framemaker and Madcap Flare, respectively. This resulted in user increase and satisfaction by 50%.
📺 ZEE5 Pvt. Ltd (April 2020 – December 2021)
- 📝 Created user manuals using Microsoft Word, achieving over 70% uptime and accuracy
- 🔍 Designed process flow diagrams using Visio for SVOD and AVOD workflows
💻 Mzaya Pvt. Ltd (December 2010 – April 2013)
- 📃 Created and updated an online user manual using Robohelp for tax preparation software increasing user access by 50%
- 📚 Conceived, published and distributed Powermatics Energy Brochure as a part of Marketing collateral that increased customer engagement by 40%
- Authoring Tools: MadCap Flare, FrameMaker, RoboHelp, Oxygen & Arbortext XML Editors, VS Code, ReadMe.IO, Swagger.
- Version Control: Git, GitHub.
- Project Management: Jira, Confluence, SharePoint.
- Cloud and DevOps: Azure, Kubernetes, CI/CD pipelines.
- Design and Diagramming: Adobe Suite (Photoshop, Illustrator, InDesign), Visio.
- Languages and Markup: Markdown, JSON, HTML, XML.
💬 My Approach
I believe that clear, well-structured documentation empowers users and strengthens product adoption. My process focuses on understanding the user’s perspective, collaborating with technical teams, and delivering content that bridges the gap between complexity and usability.
📣 Let’s Connect
Thank you for taking the time to check out my work! 🌟