Electrical and Electronics
Project Overview
Keysight Technologies is a leading provider of electronic design and test solutions
for industries including telecommunications, networking, aerospace, and electronics.
I worked as a Technical Writer, responsible for producing comprehensive hardware documentation
for Keysight's electronic test and measurement instruments.
Problem Space & Business Needs
- Lack of detailed user guidance for complex hardware products like oscilloscopes and signal analyzers.
- Needed standardized documentation to support customers in hardware setup, testing, and troubleshooting.
- Required scalable documentation to align with rapid product releases and evolving hardware features.
My Role & Deliverables
- Created user manuals, hardware installation guides, and operational reference documents.
- Developed service manuals including calibration procedures, safety standards, and compliance information.
- Collaborated with hardware engineers and SMEs to document system specifications, troubleshooting steps, and component diagrams.
Outcomes & Business Impact
- Reduced customer support tickets by 35% through detailed troubleshooting documentation.
- Accelerated customer onboarding and product setup time by 40% with well-structured manuals.
- Ensured compliance with international safety and regulatory standards through precise documentation.