Hardware Documentation

Project Overview

KONE is a global leader in elevators, escalators, and automatic building doors, providing innovative solutions for smooth and safe vertical transportation. This project focused on improving technical documentation for installation, maintenance, and compliance, enabling better service efficiency for technicians worldwide.

Problem Space & Business Needs

• Legacy documentation was fragmented, inconsistent, and difficult for technicians to navigate.
• High dependency on verbal knowledge transfer increased service errors and slowed technician onboarding.
• Needed standardized, accurate, and accessible documentation to support compliance, reduce downtime, and improve operational efficiency.

My Role & Deliverables

• Created installation manuals, maintenance guides, and safety-compliant SOPs.
• Developed quick-reference guides with diagrams for on-site technician use.
• Built reusable templates and process flow diagrams to drive consistency across future documentation.

Outcomes & Business Impact

• Reduced technician training time by 30% and service errors by 25%.
• Improved field efficiency and customer satisfaction with streamlined, accessible documentation.
• Enabled global consistency and supported ISO and safety compliance requirements.