Medicine and Healthcare
Project Overview
Greenway Health is a leading healthcare solutions provider offering electronic health records (EHR) and practice management platforms. As an API Technical Writer, I developed and maintained technical documentation for Fast Health Interoperability Resources (FHIR)-based APIs and client-facing toolkits within Greenway’s healthcare ecosystem.
Problem Space & Business Needs
- Needed comprehensive FHIR API documentation to support Electronic Health Resourcve (EHR) systems and third-party integrations.
- Faced documentation gaps in API usage, online help, and health data workflows.
- Required consistent, scalable developer documentation aligned with healthcare standards.
My Role & Deliverables
- Authored API references, User guides, FAQs, and online help systems.
- Collaborated with developers, product managers, and SMEs to ensure accuracy and timely updates.
- Published and maintained HTML-based knowledge base using MadCap Flare and API documentation using ReadMe.io.
Outcomes & Business Impact
- Reduced client onboarding time by 20% through clearer, more accessible documentation.
- Increased documentation engagement by 30%, improving developer experience and satisfaction.
- Enabled faster integration cycles and significantly reduced support tickets.
My work is a part of the official Greenway Health documentation here: