Networking

Project Overview

Cisco Systems is a global leader in networking hardware and telecommunications equipment. As a technical writer, I worked on documenting the installation and configuration process of Cisco enterprise routers, producing detailed installation manuals and internal SOPs used by field engineers and system integrators.

Problem Space & Business Needs

• Field engineers lacked centralized, updated, and consistent router installation documentation.
• Complex router setup procedures required clear step-by-step guidance with visual aids.
• Needed multilingual-ready documentation for global rollout and support.

My Role & Deliverables

• Created installation guides for Cisco routers, including cabling, mounting, and initial setup.
• Developed CLI-based configuration walkthroughs and quick start references.
• Included annotated hardware diagrams and port labeling instructions to assist in physical deployment.
• Collaborated with network engineers and product managers to validate procedures in lab environments.

Outcomes & Business Impact

• Improved field team efficiency by 30% due to streamlined documentation and visuals.
• Reduced onboarding time for new support staff by providing modular documentation templates.
• Increased customer satisfaction with reduced configuration errors and clearer instructions.