Pharmaceuticals

Project Overview

Accenture’s Life Sciences group is committed to helping our clients make a meaningful impact on patients’ lives by combining new science with leading edge technology to revolutionize how medical treatments are discovered, developed and delivered to people around the world. We provide end-to-end business services as well as individual strategy, consulting, digital, technology and operations projects around the globe in all strategic and functional areas— with a strong focus on R&D, Sales & Marketing, Patient Services and the Supply Chain.

Problem Space & Business Needs

• Pharmaceutical clients face challenges in operating and maintaining dissolution apparatus due to the lack of standardized, user-centric documentation.
• Regulatory requirements demanded precise and validated procedures for apparatus setup, calibration, and test execution—often missing or inconsistently documented.
• Global teams needed scalable documentation that could be easily localized, version-controlled, and integrated into quality management systems (QMS).
• Business stakeholders required content that would accelerate lab technician onboarding, reduce errors in dissolution testing, and ensure audit-readiness across geographies.

My Role & Deliverables

• Authored detailed user manuals and operational guides for pharmaceutical dissolution apparatus used in R&D and QC labs.
• Documented apparatus setup, calibration procedures, maintenance workflows, and troubleshooting techniques in compliance with FDA and GMP standards.
• Created visual aids including labeled diagrams, workflow charts, and UI walkthroughs to simplify understanding of complex procedures.
• Collaborated with scientists, lab technicians, and engineering Subject Matter Experts (SMEs) to validate content accuracy and align with regulatory requirements.

Outcomes & Business Impact

• Improved lab efficiency by reducing setup time and operator errors through step-by-step, visually supported documentation.
• Regulatory requirements demanded precise and validated procedures for apparatus setup, calibration, and test execution—often missing or inconsistently documented.
• Global teams needed scalable documentation that could be easily localized, version-controlled, and integrated into quality management systems (QMS).
• Business stakeholders required content that would accelerate lab technician onboarding, reduce errors in dissolution testing, and ensure audit-readiness across geographies.