Test Automation

Project Overview

Katalon is a leading test automation platform providing solutions for Web, API, Mobile, and Desktop applications. As a Technical Writer, I worked closely with the engineering, product teams to develop comprehensive documentation that empowered QA engineers, testers, and developers to use the Katalon Studio platform effectively.

Problem Space & Business Needs

• Needed clear and comprehensive product documentation to support a growing global user base.
• Users struggled to navigate advanced automation features, integrations, and DevOps workflows.
• Required standardized documentation practices aligned with agile release cycles.

My Role & Deliverables

• Authored user manuals, feature guides, and API references tailored to QA engineers and testers.
• Collaborated with developers, QA leads, and product managers to capture technical requirements.
• Produced step-by-step tutorials, release documentation, and troubleshooting guides.

Outcomes & Business Impact

• Improved product adoption and onboarding for new users by 60%.
• Significantly reduced customer support queries related to platform usage and automation setup.
• Enhanced user satisfaction through clear, accurate, and accessible documentation.

My work is a part of the official Katalon documentation here: 🏢 View on Company Website